Asset management
CEOs confident
despite obstacles

24th Annual Global CEO Survey

The asset and wealth management industry will need to help fund global recovery after COVID-19. CEOs in the sector are confident but know they need to invest in key areas.

Resilience to the fore with recovery in mind

While many businesses have suffered through the pandemic, the asset and wealth management (AWM) industry has shown its resilience. With this base, and the need for private capital to help support economic recovery, AWM will be to the fore of funding the future. For CEO Survey 2021, we surveyed 369 Global AWM leaders. Unsurprisingly, they are confident of growth ahead. But they also realise that continued investment in digital and having a definitive ESG strategy are key to navigating growth threats. Particularly important will be resolving the issues caused by the pandemic, cybersecurity and the fact that their businesses are now operating in two regulatory environments following Brexit.

Asset and wealth management leaders optimistic for global growth

Notwithstanding the economic shock caused by COVID-19, the majority of global and Irish CEOs are confident of economic growth in the next 12 months. 75% of AWM CEOs are predicting global economic growth this year which has increased significantly since last year where only 18% of AWM CEOs considered global economic growth a possibility.

This confidence is one of measured optimism and caution rather than bullish prospects of a global economic bounce. It reflects continued uncertainty around the timing of when restrictions will be eased or lifted and how and when many of those across the wider economy currently receiving government support will return to full employment.

However, their concerns are tempered by confidence in their own business' ability to grow in the wake of the shocks that 2020 brought, with 42% of AWM CEOs very confident in their business' ability to grow revenue in the next year. Further, they expect a release of personal savings which are at record highs due to the uncertainty brought on by COVID-19, which will no doubt boost economic growth.

This confidence in growth is consistent with the 'Asset and Wealth Management Revolution: The Power to Shape the Future' report released by PwC in December 2020 which predicts the Global Asset and Wealth Management industry is set to grow by up to 5.6% per annum to 2025 with the Irish industry set to grow by up to 10.76% annually in the same period.

❛❛75% of asset management leaders feel that the global economy will recover in 2021❜❜

Do you believe global economic growth will improve, stay the same or decline over the next 12 months?

Asset management CEOs bullish on revenue despite headwinds

Despite the global economic impact of COVID-19, the AWM industry has been resilient. CEOs in the industry are bullish about growth in their organisation's revenue in the next 12 months as economies to start to reopen. As governments across the world struggle to manage their debt over the next few years, AWM will play a central role in helping fund the future. They will be the necessary link between private capital and public projects. The introduction of the Investment Limited Partnership (ILP) in Ireland this year is an important step in supporting this funding role.

At the same time, this confidence in growth is tempered by the uncertainty caused by Brexit for financial services firms. Undoubtedly, the UK remains a very important market. But divergence between European and UK regulation and regulatory policies is a concern. In some areas, businesses have to follow similar, but different, rules and regulations. Our AWM Revolution report showed that over 170 AWM and related Fintech firms have chosen Ireland in the last two years as a result of Brexit.

❛❛89% of asset management leaders believe their organisations' revenue growth will increase in the next 12 months❜❜

How confident are you about your organisation's prospects for revenue growth over the next 12 months?

While almost all AWM CEOs are predicting revenue growth for their organisations in the next 12 months, only 42% are extremely confident of this happening. This reflects the uncertainty caused by Brexit and other threats to growth such as cyberattacks and over-regulation.

Cyberattacks and regulatory challenges front of mind in AWM

The threat of cyberattacks remains a major concern for asset management CEOs when it comes to growth prospects. In most businesses, the majority of staff continue to work from home. Opportunistic cybercriminals have sought to capitalise on this trend by targeting weak system entry points.

The AWM industry is trusted with institutional and retail money the world over. A significant cyberattack can spook investors who can be quick to move their money to a competitor. If an attack of this nature does occur, it can be very difficult for businesses to recover.

It is clear that more investment is needed in this area to train staff to promote awareness, enhance systems and improve governance. Cybersecurity risk management remains a key area of focus for the Central Bank of Ireland following their thematic inspection of asset management firms in March 2020.

As previously noted, 170 asset management and fintech firms have chosen Ireland as their European base. This is in addition to the companies already established here prior to Brexit. Divergence between European and UK regulation will force companies with operations in both territories to comply with two different regimes. This can be challenging and expensive. AWM CEOs need to invest in smart technology to drive automated solutions for regulatory reporting. They might consider using specialist fintech providers to achieve this. Smart technology solutions are crucial to allow businesses to scale at a time of increased regulation globally.

❛❛48% of asset management CEOs are extremely concerned about the threat caused by cyberattacks❜❜

Which threats to your organisation's growth prospects are you extremely concerned about?

CEOs are cognisant of the threats posed by cyber but further investment is required in training staff, improving cyber-risk governance structures, and enhancing IT systems to ensure defences are maximised.

COVID-19 accelerates push to digital transformation

COVID-19 has accelerated digital transformation across most businesses. But this is only the beginning. Business leaders are acutely aware of the need for more investment in digital. 89% of AWM respondents to our survey said they will invest in this area over the next three years.

Digital transformation involves more than enhancing user interface platforms and IT systems. For it to be successful, businesses must upskill people to maximise the benefits investment in this area can provide. Some businesses will choose to undertake this journey themselves, others will collaborate with special fintech providers to speed up this change.

Like banking, where digital payments are now commonplace, digital distribution of funds and robo advice will continue to become more prominent. Investors are looking to create virtual offerings, including those supporting smartphone devices. This change presents both a threat and opportunity for firms over the next few years.

What is clear, however, is that business owners must act now or face getting left behind.

❛❛51% of asset management CEOs say they will significantly invest in digital transformation in the next three years❜❜

How do you plan to change your long-term investments in digital transformation as a result of the COVID-19 crisis?

AWM CEOs understand the importance of digital transformation. The vast majority plan to increase their investment in this area in the next three years.

ESG investment moving centre-stage?

Environmental, Social and Governance (ESG) has become increasingly prominent in the last two years. This has been driven in part by European regulation, and, perhaps more importantly, by changing investor preferences. The change has resulted in capital flows being pushed towards companies with strong ESG credentials.

Getting the right ESG strategy is essential for business owners. But with an increased focus on ESG, it is somewhat surprising that only 24% of asset management CEOs are extremely concerned about climate risk.

The S and the G in ESG have to date garnered the greatest focus of strategic change for businesses. This is perhaps due to the fact that these are the areas where there is more scope to make changes fast, such as diversifying board composition. However, attitudes need to change to ensure environmental initiatives receive the same focus. A substantial catalyst of this change will be investors moving more capital to companies embodying all aspects of ESG. It is crucial, then, that climate change forms part of business strategy.

❛❛Although 68% of asset management leaders are concerned about climate change, only 37% have factored it into their risk management strategy❜❜

Is climate change and environmental damage explicitly factored into your strategic risk management activities?

AWM CEOs understand the importance of getting ESG right in their business but to date, more have focused more on the S and G rather than the E.

Actions to take now

Icon: two striped arrows.

Change is everywhere

During the pandemic, businesses pivoted online and remote working became normal. Businesses should now develop their return-to-work (RtW) strategy. What is the best use of the office? What has worked well and should be retained, and what hasn't? All stakeholders should give their feedback to build a "fit for purpose" strategy. Be agile, adaptable and open to change.

Icon: two striped plus signs.

Prioritise people and digital upskilling

It has long been acknowledged that people are a business' greatest asset. That's why they are key to your return to RtW strategy. Labour has become even more mobile with remote working. Having experienced it first hand, people will now look to move to jobs offering working from home flexibility. With the current uncertainties, ensuring you have the right people with the right digital skills is critical. Prioritise the safety of your staff safety and keep their mental health front of mind.

Icon: striped diamond and triangle.

Drive digital transformation

Leading companies need to further digitise their customer interaction models. They need to strengthen their digital distribution capability. This, in turn, will put increasing pressure on legacy infrastructure so they must speed up the shift to cloud-based IT architectures.

The post–COVID-19 world creates even more prospects for digitally skilled workers, and a greater demand for training. AWM leaders are increasingly comfortable with experimentation and developing partnerships with technology-centric firms to innovate their businesses. But success requires scale. This is not just about resources or market reach, but rapid turnaround from pilot to market. To do this, businesses need to create agile operating platforms and be able to work with multiple partners.

Icon: two striped circles.

More investment needed in cyber

Asset management CEOs have identified cyber as the biggest threat to their business. The Central Bank of Ireland in their thematic inspection of cyber-risk management in asset management firms noted shortcomings in governance, risk management and incident response plans. CEOs need to respond by completing a comprehensive cyber-risk assessment now. This should cover all aspects of their business, including third party service providers. This should be supported by investment in digitally upskilling staff, enhancing frameworks and processes in IT systems. Improved reporting and governance procedures related to cyber-risk at board level to address the findings noted in the Central Bank's thematic inspection need to be created.

Icon: two striped triangles.

Comprehensive ESG strategy required

ESG and sustainable investing are here to stay. How it changes your business will be driven by the consumer, and, if you invest the right way, will produce bottom-line results. Review your fund products from an environmentally and socially-aware customer's perspective. Ensure that you have a clear plan in place to manage climate and ESG risks in relation to your investment portfolios and in your own business. Those who don't will get left behind.

We are here to help you

We are the leading advisors to asset management firms, asset servicers and management companies in Ireland. We have the specialised skills and unrivalled experience to help your business cut through the challenges, add real value to your business, and help you succeed in these times of uncertainty. Contact us today.

Contact us

Trish Johnston

Assurance Leader, PwC Ireland (Republic of)

Tel: +353 86 814 5054

Paul Martin

Partner, PwC Ireland (Republic of)

Tel: +353 (0) 86 837 7335

Follow PwC Ireland