Head of Services - Dublin Rape Crisis Centre

The Role

Reporting to the CEO, the Head of Services will lead and develop a high-performing team to deliver high quality survivor-informed services. This role requires a proactive leader to manage service delivery, inspire teams, and foster stakeholder relationships. The Head of Services will oversee a team of 4 Service Managers, each responsible for their teams.

Key Responsibilities:

• Develop and implement the Services Strategy.
• Design and deliver a survivor-informed model of care and monitor and evaluate its impact.
• Oversee innovative, evidence-based services, ensuring continuous improvement.
• Lead and manage Dublin Rape Crisis Centre’s services to ensure quality, efficiency, and accountability.
• Provide motivational leadership to foster a positive, high-performing culture.
• Support the effective management of large teams.
• Ensure compliance with best practices, legislation, national standards, and SLAs.
• Manage budgetary responsibilities and ensure efficient financial and administrative management in consultation with the Head of Finance.

The ideal candidate will have:

• 7+ years in a senior management role with significant budget responsibility.
• proven leadership in managing high-performing teams.
• strong interpersonal and communication skills to build effective relationships.
• experience in leading organisational change and continuous improvement initiatives.
• expertise in service planning and delivering high-quality, survivor-informed services.
• high level of empathy and compassion for working in a trauma-informed environment.
• Strong knowledge and experience of CRM systems, Microsoft Dynamics & PowerBI.

For a confidential discussion and further information on this role, please contact PwC Executive Search; Ellen Roche at +353 87 637 0812 or Laura Harrington at +353 87 378 3010.

To apply, please send a comprehensive curriculum vitae and a personal statement outlining your fit for the role to: ie_recruitment_drcc_hos@pwc.com.

The closing date for receipt of applications is 5.30pm on Monday, 7th April 2025.

Dublin Rape Crisis Centre is an Equal Opportunities Employer.